Frequently asked questions

Inflated balloons are safe at a children’s party if an adult is in the room. Uninflated or burst latex must be cleared immediately: pieces are a choking hazard for children under eight.

Place the order on the website (cart or “Buy in one click”), in the site chat, on Instagram @bemyballoon, or by WhatsApp and phone on +971 58-531-1583. The same number is used for calls and WhatsApp.

Open the product page, add it to the cart or tap “Buy in one click”, enter the address and time, then send the order. An operator confirms stock and payment before we inflate anything.

You can order from any country: website, Instagram @bemyballoon or WhatsApp +971 58-531-1583. We need the UAE address, a working local phone for the recipient, and a payment that reaches us from abroad.

Delivery is a separate line from the balloons. In Dubai a daytime slot starts at AED 50; other emirates cost more. Early morning and late evening add a surcharge. The cart shows the figure for your address.

Delivery runs every day from 8:00 to 00:00. You pick a preferred window at checkout; it becomes confirmed only after the operator checks preparation time and a free courier. Changes to the usual schedule are announced in advance.

Yes. Tell us the hour you prefer and the operator confirms it after checking how long the set takes to inflate and whether a car is free. We aim at a narrow window, not a guaranteed minute.

There is no public tracking map for balloon deliveries. Write to the operator at any point and you will get the real status — being prepared, on the way, or arriving — and the courier calls before he reaches the door.

The courier reports the handover to the payer by WhatsApp or a short call. Ask us in advance and he will also send a photo, which is the usual proof for a surprise ordered from another country.

Yes, anywhere in the UAE. Besides Dubai we drive to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Al Ain, Ras Al Khaimah and Fujairah. Helium sets cannot be sent abroad, so we work only inside the country.

Yes, as long as somebody on site can be reached. Leave a working phone number for the recipient or a person next to them, and the courier agrees the exact point on arrival — a hotel lobby, a beach club or a marina berth.

The courier calls the number you left and waits a short time. With your permission the set can be handed to reception, security or a neighbour. If nobody can take it, we agree a new slot or bring the balloons back.

Most limits come from the venue, not from us: latex bans in hospital wards, hotel loading bays and security passes, tower rules on tall helium sets, gate codes in gated communities, and wind on open terraces.

Yes. If the courier has not left the warehouse we simply replace the address. If the car is already on the route the change is still possible, but a longer trip may cost extra and the agreed window can slip.

Yes, if the balloons are not inflated yet — colours, sizes and extras are easy to change. Once the set is on the inflation table we can only swap what is still unused, and printed personalisation cannot be reversed.

Message the operator with the order number and the new date or window. Before preparation it is a simple edit. After inflation the helium is already in the balloons, so a long postponement may mean rebuilding part of the set.

Yes, in the sense that we can give you the earliest free slot instead of a planned one. In Dubai that usually means 1–2 hours when everything is in stock. Couriers work every day from 8:00 to 00:00.

Small sets can be ordered the same day — in Dubai the minimum is 1–2 hours from confirmation. Arches, custom printing and on-site installations need at least a day. Book Friday evenings and National Day well ahead.

Almost every delayed delivery comes down to missing information. Give the full address with building access, a phone that is answered, the surprise flag and parking notes, and make sure someone on site can take the balloons.

In Dubai the shortest gap between confirmation and handover is 1–2 hours, provided the items are in stock and a courier is free. Printing, HiFloat drying, very large orders and distant emirates take longer.

Free delivery in Dubai starts from AED 10,000 of goods in a single order — the level of a large event or a corporate installation. Below that the fee is charged by zone and is not the same thing as the minimum order.

Yes. We accept delivery orders from AED 300 of goods in Dubai and Abu Dhabi and from AED 500 in the other emirates. The delivery fee is added to that amount and does not count towards it.

Yes. A date is booked in the schedule as soon as the order is confirmed, and for big sets we reconfirm about a day before. Inflation happens on the delivery day — helium is never prepared days in advance.

Contact us immediately on WhatsApp or by phone on +971 58-531-1583 with the order number. The operator locates the courier and gives a new arrival time, and if the fault is ours we agree a discount or a replacement set.

Photograph the balloons as soon as it happens and send the picture to the operator. Balloons that were intact at handover usually burst from heat, a ceiling fan or a slammed door, but if it looks like a defect we replace them.

Yes, the schedule does not change at weekends. We deliver every day from 8:00 to 00:00, holidays included. On Eid, National Day and New Year’s Eve the evening slots go first, so book those dates early.

We work in three languages: English, Russian and Arabic. The site itself has all three versions, and the same team answers in the chat, on Instagram @bemyballoon and on WhatsApp at +971 58-531-1583.

Yes, and it takes two minutes. Tell the operator the occasion, the recipient’s age, preferred colours, where the set will stand and roughly the budget, and we propose a composition instead of leaving you to guess.

Helium balloons arrive already inflated, weighted and tied — the courier hands over a finished set. The only exception is an installation such as an arch or a photo zone, which is assembled on site by our team.

Yes. Orders can be collected from Maliya Warehouse, 75 24B Street, Al Quoz Industrial 2, Dubai, at a time agreed in advance. Book the slot on +971 58-531-1583 and bring a car the set will actually fit into.

A complete order has seven things: the set and colours, the date and time window, the full address with access notes, the recipient’s name and phone, the surprise flag, the card text, and how you prefer to pay.

From confirmation: Dubai 1–3 hours, Abu Dhabi 2–3, Sharjah 2–5, Ajman, Umm Al Quwain and Al Ain 3–6, Ras Al Khaimah and Fujairah 8–10. Couriers run every day from 8:00 to 00:00.

Yes, we deliver to hospitals and maternity wards regularly. Because many wards do not allow latex, we build the set from foil. Tell us the ward, the visiting hours and the patient name so security lets the courier through.

Almost anything: room decoration, bouquets, numbers, romantic sets and ballroom installations. Give us the hotel name and room, and we work with the restrictions each property has — service entrance, security, no fixing to fire systems.

We deliver with our own couriers across all seven emirates, every day from 8:00 to 00:00. Fees are set by zone and time window, the minimum order is AED 300 or AED 500, and anything damaged in transit is replaced.

An ordinary sedan carries about 20 to 40 inflated 11-inch latex balloons, or one generous bouquet with a foil figure. Ceiling sets, arches and columns need a van, so we bring large orders in our own vehicles.

Yes. Filling balloons you already own is a separate service: bring them to our warehouse in Al Quoz at an agreed time and we will inflate them with helium or air, tie ribbons and fit weights.

The catalogue goes well past round balloons: foil supershapes and walking figures, spherical Orbz, transparent bubbles, giant latex, numbers, letters, phrases and balloon-in-balloon designs.

We build themed sets for birthdays, baby showers, weddings, graduations, anniversaries and corporate events, matching palette, foil figures and scale to the occasion rather than selling one generic bundle.

HiFloat is a gel we coat inside latex helium balloons. It seals the pores of the rubber so helium escapes more slowly and the balloon stays up for one to three days instead of one evening.

Core colours and sizes are restocked weekly, while suppliers release new foil shapes and seasonal collections several times a year. The website catalogue always shows what is actually available now.

Yes. Alongside balloons we work with fresh flowers, including roses, peonies, tulips and hydrangeas, and assemble bouquets and boxes to order, either separately or as part of a gift set.

Yes, this is one of our most popular formats. We assemble the balloon set and the fresh bouquet in one palette and hand them over together, adding a cake, sweets or a card if you want.

We work with established professional manufacturers: Qualatex and Sempertex among latex brands, Anagram and Grabo among foil brands, plus other reputable suppliers depending on the shape and colour needed.

As a working rule, allow one 11-inch latex balloon per 0.3 to 0.4 square metres of ceiling. A room of 20 square metres therefore needs roughly 50 to 65 balloons for an even, generous cover.

Yes, every set is built in the colours you choose. The palette covers fashion, pastel, metallic, chrome, crystal, marble and confetti finishes, and we can match a reference photo or your brand colours.

Neither is better in general. Latex is the economical way to get colour and volume for garlands and ceilings, while foil holds helium for days and gives shapes, numbers and printed messages. Most sets combine the two.

There is no single official count, but in practice helium balloons fall into five families: latex in various finishes, foil shapes and lettering, giant latex, transparent bubbles, and custom printed balloons.

Latex is porous natural rubber that loses helium within hours but is cheap and biodegradable. Foil is metallised nylon film with a sealed valve that holds gas for days and can be cut into any shape.

We sell both. Inflated sets are prepared with helium or air, ribbons and weights ready for handover, and the same balloons can be bought flat in sealed packs if you prefer to decorate yourself.

Gift formats include wrapped balloon bouquets, surprise boxes that release balloons when opened, balloon-in-balloon designs with a gift inside, and sets combining balloons with flowers, cakes or sweets.

Yes. We print names, dates, greetings and logos on latex and foil balloons, and apply vinyl lettering to bubble and giant balloons. Personalised items need to be ordered ahead of the event.

Alongside the balloons we handle printing, helium or air inflation of balloons you already own, balloon drops, room decoration and photo zones, and we rent out tents, backdrops and stands.

Children respond to bright fashion colours, character figures and confetti, with foil the safer option near toddlers. Adult events look better in a restrained palette of chrome, metallic or pastel with large statement pieces.

We accept cash in dirhams or dollars on delivery, transfers to a local UAE card in AED, ruble transfers to Sber or T-Bank, Visa/Mastercard via a payment link in USD or AED, and cryptocurrency.

Yes, provided the set has not gone into production. Cancelling before inflation or printing begins costs nothing; once balloons are filled or artwork printed, those materials cannot be reused and are charged.

Inflated balloons are perishable and cannot be returned once handed over. If something arrives damaged or wrong, tell us straight away with a photo and we will replace it at our cost.

We work with professional brands, inspect each set before dispatch, and replace anything that arrives burst, deflated or damaged in transit. After handover, storage conditions are on the client side.

Report it immediately, at handover or right after, and send a photo. Balloons that burst or deflate in transit are our responsibility and we replace them at our own cost.

Check the room first: cold air from an air conditioner shrinks the gas, heat and sunlight speed up the leak, and a loose knot lets helium out. Foil balloons can often simply be topped up.

Birthdays, baby showers and gender reveals keep the calendar busy all year, while UAE National Day, the two Eids, graduation season, Valentine and corporate openings create the sharpest peaks.

Yes, and it costs nothing. Send us the occasion, the date, a few photos of the space and your preferred colours, and we will propose a composition that fits the room and the budget.

Yes, for arches, photo walls and large installations we visit the venue and take measurements. For smaller sets, clear photos with the main dimensions are normally sufficient.

Yes. A decoration team comes to the venue and installs ceiling fills, arches, garlands, columns, backdrops and photo zones, and can return afterwards to take everything down.

Yes, and sets for a shoot are designed differently. Fewer but larger balloons in two or three shades photograph far better than a crowd of small bright ones, so we build the set around the camera.

Yes, photo zones are available for rent. We supply backdrops, frames, arch structures, plinths and stands, deliver and assemble them on site, and collect everything after the event.

Ceremonies call for large formats: 36-inch giant latex and 24-inch bubbles as focal points, 18-inch foil for accents, and a mix of 5 to 11-inch latex to build the garlands around them.

Yes, we work with government bodies, schools and corporates on official occasions, producing flag-palette installations and printed emblems at the scale a public event requires.

A gym works best with decor concentrated at the entrance and reception rather than in the training area: brand-colour garlands, columns, high ceiling clusters and large anniversary numbers.

Yes, with a change of format. Skip tall columns and long tails, and use wall garlands, a low arch, table arrangements and ceiling balloons tied on short ribbons instead.

Keep them indoors at a steady room temperature, away from direct sunlight and air conditioner airflow, and never leave them in a parked car. HiFloat multiplies the float time of latex.

Deflate everything before binning it: cut the neck of a latex balloon so it cannot trap an animal, and press a straw into the foil valve to release the gas. Never release balloons outdoors.

Inflated balloons are safe with an adult nearby, but uninflated and burst latex is a genuine choking hazard for children under eight. Around toddlers, foil shapes are the safer choice.

Nothing is completely sun-proof, but foil and bubble balloons handle heat and ultraviolet far better than latex. Outdoors we underinflate slightly, use shade and install close to the event.

Air-filled garlands and arches on frames last for weeks and outlive everything else. Among helium balloons, foil holds for days or more than a week, while latex needs HiFloat to reach a second day.

A foil balloon will manage three days easily, and HiFloat-treated latex usually will indoors. Plain untreated latex will not, since it stays up for hours rather than days.

Yes. Cold air makes the gas contract so balloons shrink and lose lift, the draft pushes them into walls and hot spotlights, and dry air ages latex. Keep them out of the direct airflow.

Anchor everything against wind with real weights, keep balloons away from power lines and open flames, protect latex from midday sun, and never release balloons into the sky.

Underinflated balloons look wrinkled and cheap, float poorly, make garlands uneven, and paradoxically burst more often because the soft surface folds and rubs against itself.

Latex balloons are made from natural rubber tapped from the Hevea tree, foil balloons from nylon film with a metallised coating and a heat-sealed valve, and bubble balloons from a stretchy transparent plastic.

Latex balloons are made of natural rubber and do biodegrade, but no balloon is certified organic in the food sense, and foil is plastic. We reduce impact by reusing and disposing properly.

Yes, we collaborate with photographers, hotels, restaurants and corporate brands, and we review influencer proposals case by case. A clear brief with dates and format gets a faster answer.

We consider charitable and community requests individually rather than running a fixed programme. Send the details of the initiative and the team will look at what we can realistically support.

Indoors it rises to the ceiling and stops. Released outdoors it climbs until falling air pressure expands it beyond bursting point, typically several kilometres up, then falls back as litter.

Usually one of four things: helium escaping through porous latex, cold air contracting the gas, a valve or knot that is not sealed, or a ribbon and tag too heavy for the balloon.

Lift follows volume, not price. An 11-inch latex balloon carries roughly 10 to 14 grams, a 24-inch one about 80 to 100 grams, and flat foil numbers lift little beyond themselves.

In most venues, no. UAE hotels and event spaces widely prohibit coloured smoke and powder because of fire detection and staining, so a balloon or confetti reveal is the practical alternative.

Balloons cover more volume per dirham than any other decor, go up and come down within hours, adapt to any colour scheme, and leave no marks on walls or ceilings.

One latex balloon takes a few seconds on a professional regulator and a foil number under half a minute, but tying, ribbons and weights mean a set of fifty takes around half an hour.

On the factory side: even wall thickness, heat-sealed seams, self-sealing valves and stable pigments. On our side: HiFloat coating, double-stuffed latex and air-filled frame construction.

Four things drive the price: material and size, how much helium the balloon consumes, extras such as HiFloat and printing, and the assembly labour behind garlands and installations.

Even at the same size, price differs by finish, licensed artwork, how much helium the balloon holds, and whether HiFloat, printing or extra accessories have been added.

We do not run a walk-in retail shop. The catalogue is online, and orders can either be delivered or collected from our warehouse in Al Quoz Industrial 2 at an agreed time.