What quality guarantees do you provide?

The guarantee starts with what we buy. Professional latex with an even wall and foil with a reliable self-sealing valve behave predictably, which is why we do not buy market-grade stock, and it is the main reason a set holds its shape and colour through an event.

Every order is checked before it leaves the warehouse: inflation sizes are matched so a garland is even, valves are tested, ribbons and weights are secured, and anything with a defect is replaced before it is packed. If a balloon nevertheless arrives burst, deflated or scuffed, we replace it at our own cost.

What we cannot guarantee is what happens after handover. A latex balloon left in a parked car, tied outdoors at midday or pressed against a hot spotlight will fail regardless of its quality, so we always explain in advance how a particular set should be stored and for how long it is realistically expected to last.

• Professional latex and foil brands rather than market-grade stock
• Inflation sizes, valves, ribbons and weights checked before dispatch
• Free replacement of items damaged or burst in transit
• Honest float estimates given for each type of balloon before you order
• Care advice supplied with the order so the decor lasts as expected